"Disorganised"

I attended an appointment at antenatal with my wife due to reduced movements. 2 days of some monitoring turned up no issues and then my wife was called in for a scan and asked to attend in the morning at a specific time. We did this, scan was held around agreed time but it then took 5 hours of waiting for a doctor to review the results. Results which literally were fine and took less than 2 minutes to review. This is just pathetic organisation when you have on your wall "operational excellence" as one of your key aims. The clinic can't have a clue what this means. They could have told us looks fine go home we'll call if the doctor does find anything, or you know the doctor could have just looked at the results for 2 minutes and confirmed all fine, any number of opportunities for improving service but also actually reducing the burden of work on the hospital and having a pregnant woman sat on a bed for 5 hours. Poorly organised poorly managed. The staff were not friendly in the slightest and this is either, giving them the benefit of the doubt, them being overworked due to the poor organisation, or this is just how they think they should operate which again is a failure in leadership. The time spent dealing with this means my wife is literally terrified of giving birth at this hospital. I struggle to find the words to describe the complete shambolic setup that led to us being called in for an appointment at a specific time on the day, to lead to a 5 hour wait with no support or check up or any idea of wait time. Don't call us in if you can't handle the workload. I get there's an increased burden at the minute but that has little to do with what we saw. It's just poorly organised poorly managed operations leading to poor outcomes.