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Dismissive service

Story from nhs.uk

"Dismissive service"

About: Barrack Lane Medical Centre

Due to corvid people now have telephone appointments. However when you call for information, the receptionist is very rude and dismissive and would not allow you to speak. She cuts you short and makes you feel like you are not valued and should not call the centre. Really poor service. I missed a call from one of the doctors and called back immediately but i was told I would be called back which they never did. The next day when i asked why the receptionist cut me short and will not let me speak. They leave you only anxious

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Responses

Response from Barrack Lane Medical Centre 3 years ago
Barrack Lane Medical Centre

Submitted on 18/02/2021 at 13:08
Published on nhs.uk at 18:56

We can only apologise that your enquiry was not handled sensitively or well.

Your experience has highlighted a training need that will be addressed and we very much hope that we will be able to swiftly restore your confidence in the practice.

If you feel that you would like to voice your concerns further, please contact the surgery and ask to speak with our Senior Receptionist who will do all she can to assist you.

Once again please accept our sincere apology for any distress or inconvenience caused.

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