"disappointed"

Whenever I need to get a repeat prescription, I always have to explain why and using the on-line service is very disappointing. I need to have medication but I will run out over the Christmas. Trying to explain this over online is so difficult and very frustrating. It upset me and I was stressed. They don't want me to over-medicate, as if I would. I know it is difficult with the pandemic but my daughters get through straightaway and get the care they need. Is it because I am old or what? I now have to ring up again tomorrow to find out if I can have medication. I sometimes feel I am blacklisted and feel I am not welcomed as a patient. I had to wait over twenty minutes and it cost me £15 on my mobile. Some of the staff are helpful but some are quite off-hand. I booked to see the nurse for a flu jab and right at the last minute, it was cancelled. I booked again only to find out they booked it a week later and I had a wasted journey. I clearly had the time and date on the phone, but it made no difference and the receptionist was quite off hand with me. I really have to pick my words when speaking and this shouldn't be like this. I complained to the doctor when I finally got a response who said they would find out who it was. I heard nothing. What has happened to the Swan Medical Centre? It used to be lovely and welcoming but it has sadly changed now. Come on Swan Medical we know it is difficult for all of us and you have a lot to deal with, but we miss the atmosphere of positivity and care.