"Poor service "

For the past six months I have been finding it difficult to get in touch with them I have to go there and I find it difficult because of my gout and whenever I have a blood test or scan I don’t get a response from them and they don’t answer the phone so I have to go there in pain. This has been the case for the past two years and I have to do the same thing by going there before I get my prescription I am really fed up with the situation. I find them to be poorly organised.