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Poor response

Story from nhs.uk

"Poor response "

About: The Elizabeth Courtauld Surgery

I am writing on behalf of a patient at your surgery. In February, a phone call was received to inform my friend that she had blood cancer. She was told not to get in touch with the surgery for several months. When she eventually got back in touch, she was still not given further information about the kind of blood cancer she has. Still no referral or chase up after 10 months. My friend feels invisible and concerned about her prognosis.

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Response from The Elizabeth Courtauld Surgery 3 years ago
The Elizabeth Courtauld Surgery

Submitted on 22/12/2020 at 11:53
Published on nhs.uk at 15:55

Dear Sir/Madam

I am sorry that your friend has experienced problems with the surgery. We have tried to identify your friend by their diagnosis but this has not been possible. Please can you ask your friend to contact me by email f81068.reception@nhs.net and I will be happy to look into this further for them.

Kind regards

Carrie McSpadden

Practice Manager

Elizabeth Courtauld Surgery

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