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Good practice

Story from nhs.uk

"Good practice "

About: Hazeldene Medical Centre

I take regular medication for hypothyroidism and need to repeat my prescription each 3 months and it’s really easy to do ringing them or using the app. I Been doing blood check up and doctor are great in leave the request on reception and then I can only pop in to collect and go straight to collect blood. The nurses or HCa That I was seem by were great. Some of the reception staff are great with big smile and some of them even didn’t look at you but I understand people are different! As far I am answered and don’t leave the practice without the assistance i went to , that’s fine as I am not looking for Friends and yes for professionals. As far I am with the practice I am happy.

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Responses

Response from Hazeldene Medical Centre 2 years ago
Hazeldene Medical Centre

Submitted on 15/07/2021 at 15:20
Published on nhs.uk on 16/07/2021 at 16:12

Dear Patient Thank you very much for your feedback. We use all comment and feedback as part of our continuous Quality Improvement Activities. We discuss issues and investigate errors, and aim to be transparent about all of our policies and always apologise for our errors. If you would like to give further feedback or complaint please use our complaints link: http://complaints.NHSGP.net Hazeldene Medical Centre Team

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