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Appointment was completely cancelled

Posted By Gpj 16

"Appointment was completely cancelled"

About: University Hospital Monklands / Endoscopy

(as a relative),

My husband 46 years old, has been waiting for a colonoscopy and gastroscopy since being an inpatient in UHM in September. He was appointed originally at UHM this week then was reappointed at the same date however to go to UHW for a later time slot on the same date. This appointment was then completely cancelled last Friday with no further date offered. I completely understand that we are in the middle of a pandemic and the staffing issues with COVID-19, however I feel this is completely unacceptable considering this was meant to be an urgent referral I have left messages and no one has had the courtesy to contact us!  

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Responses

Response from Marjorie McGinty, Head of Improvement, Quality Directorate, NHS Lanarkshire 3 years ago
Marjorie McGinty
Head of Improvement, Quality Directorate,
NHS Lanarkshire

Submitted on 30/12/2020 at 13:18
Published on Care Opinion on 31/12/2020 at 12:11

picture of Marjorie McGinty

Dear Gpj 16

I am sorry that your experience of our services has not been to the standard we would expect and I do understand that this has caused you distress.

This is clearly not the standard of care and communication that we aspire to and I can only apologise for that.

It would be helpful if you could contact my Patient Affairs colleagues so that we can understand the issues in more detail, to try to resolve this issue and also so that your feedback can be used with staff to review practice to avoid this happening in the future.

All planned endoscopies for NHS Lanarkshire are currently being managed by University Hospital Wishaw staff therefore please contact the team at PatientAffairs.Wishaw@lanarkshire.scot.nhs.uk or Tel No: 01698 366558.

Kind regards

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