"Unhelpful "

I am sorry that you feel the Surgery has let you down. As all our calls are recorded for training and monitoring purposes I have listened back to your calls into the Surgery with Reception Team Leader and we both found the member of staff you spoke to was not at all rude or unhelpful and that after explaining that unfortunately we were unable to refer your husband to the District Nursing team for his blood test to be taken at home, she did offer him an appointment here at the Surgery which was within the 7 day timeframe you mention. Unfortunately in order for us to be able to refer a patient to the District Nursing team for a home visit for blood tests the patient must be classed as completely housebound, I understand that this is very frustrating for you as your husband is still unwell. We would like to have been able to arrange a home visit for his bloods to be taken but unfortunately due to these restrictions this simply wasn't possible. If you would like to discuss this matter with us further, please do not hesitate to contact the Operations Manager and she will be happy to go through this with you.