Everyone was fab, except at reception. The current adverts advise everyone to phone 111 before visiting A&E, which I did. The 111 person told me (emphasised the importance of this twice) to say I had been referred by 111 and that I had an appointment at the time. So I did. The receptionist was extremely rude and brusque saying I couldn't have an appointment, as they don't give appointments. I said that was only saying what I had been asked to say, and it was just repeated that I don't have an appointment, as they don't give appointments! I heard the same said to 9 out of 10 people who came in after me. Very unhelpful and in my opinion rude. This needs to be sorted, what do you want people to do, phone 111 or not?
However, the nurse I saw, doctor and radiographer were all super and I was out of there in about 1.5 hours.
"A&E reception"
About: DHU Healthcare CIC / NHS 111 DHU Healthcare CIC NHS 111 DE21 6BF Lincolnshire Community Health Services NHS Trust Lincolnshire Community Health Services NHS Trust Lincoln LN5 7JH
Posted by Knackered knee (as ),
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