This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?

"Awful Receptionist "

About: St James Medical Practice Limited

I was asked to attend an apt, I went & waited in the rain for 10mins. Before I was allowed to sit in the waiting room for another 35mins. When I asked what the delay was, I told I couldn’t have the shingles injection I was asked to come in for because I’m not old enough.

Why would you have a almost 70yr old woman leave her home in this pandemic and leave her exposed for no reason? There was no apology or attempt to explain how this mistake happened.

It’s such a shame as there are some good doctors at the practice and they are let down by some of the receptionist there. The good ones are so scares.

nhs.uk logo
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from St James Medical Practice Limited 3 years ago
St James Medical Practice Limited
Submitted on 25/03/2021 at 16:19
Published on nhs.uk at 16:49


Thank you for your comments I am sorry you were misled about having the shingles vaccine as it applies to patients who are 70+ years. If you contact the surgery once you reach 70 I am sure we can help you. If we have made a mistake in our communication to you I apologise and will bring the matter up in the next Practice Meeting. Practice Manager

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k