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"Feeling judged in Minor Injuries"

About: University Hospital Monklands / Emergency Department

(as a service user),

My daughter accidentally burnt her hand doing a crafting activity (Hama beads) yesterday evening. It didn’t look bad and she said it wasn’t hurting so we waited until this morning and my partner took her to the pharmacist. 

Pharmacist said it needed to be seen by GP. 

Phoned GP, sent them pictures. Advised to wait for phone call back. 

Phoned back 6 hours later to advise we needed to attend minor injuries. 

I leave work, having been on the wards all day at Monklands, collect my daughter and return to minor injuries at UHM. 

Wait 2 and a bit hours to get it dressed only to be made to feel judged and that my daughter’s accident/delay in treatment was actually my negligence/fault. Like I don’t already feel like a bad parent for being at work so much.  

She’s not had an A and E attendance in her life. She accidentally knocked into the iron doing a crafting activity. She didn’t get calpol because she said it didn’t hurt that bad. 

Judging people for the reason they are seeking medical attention makes them less like to seek medical attention in the future. As a fellow colleague, please do better. 

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Responses

Response from Lesley Mallon, Risk Management Facilitator, University Hospital Hairmyres, NHS Lanarkshire 3 years ago
Lesley Mallon
Risk Management Facilitator, University Hospital Hairmyres,
NHS Lanarkshire
Submitted on 16/12/2020 at 15:37
Published on Care Opinion at 15:37


picture of Lesley Mallon

Dear RAKe

Thank you for sharing your experience of your daughter's attendance at the Minor Injuries Department, University Hospital Monklands, following sustaining an injury to her hand whilst she was home crafting. I was very sorry to hear that this was a negative experience for you.

We take feedback seriously and look for any opportunity to improve our services. Please be assured that the comments you have raised in relation to how the staff made you feel, will be discussed and reviewed in more detail with the team. Thanks again for taking the time to post your feedback.

I hope that your daughter is now back to full fitness and continuing to enjoy her crafting activities.

Kind regards.

Lesley

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