"Waited all afternoon "

I had a voice message left for me today telling me that my nurses appointment was to be cancelled this Friday due to sickness of the nurse. They then said I would have a telephone consultation with the nurse at 12:30. At 3:30 I phoned and was told that I was on the list and I would get a call this afternoon as she was running late, I explained to the receptionist that I’d actually had a diabetic consultation with the nurse 2 weeks ago and I was meant to be attending the surgery for them to do the other checks eg:feet, blood pressure. She basically didn’t take any notice and said she’ll call you. It’s now 7:03 and I have had no call and the practice shuts at 6:30. I had actually taken the afternoon off work for this telephone consultation which was a total waste of time.