This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?
Care Opinion

Colonoscopy with perfect attention to special needs

Posted By DavidLW

"Colonoscopy with perfect attention to special needs"

About: Solihull Hospital / Colorectal surgery

(as a relative),

Due to a brain condition, my wife has great difficulty in explaining herself.   From start to finish, everyone involved treated her (and me) with respect, kindness and efficiency.   When they suffered a camera problem this was honestly explained and next morning we had a phone call to check for any complications (none) and to apologise again.   In addition, the security man as we left offered to take care of my wife while I went off to bring the car to the front entrance.

More about:
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Solihull Hospital 3 years ago
Solihull Hospital

Submitted on 30/12/2020 at 11:21
Published on nhs.uk at 18:02

Dear David

Thank you for taking the time to post your feedback following your recent experience with your wife at Solihull Hospital for a colonoscopy appointment.

I am so pleased to read that you felt supported throughout and well informed by our staff who do work very hard to ensure a positive patient experience regardless.

I will ensure that your feedback is forwarded to the Unit Manager and their team, who I am sure will be thrilled to read your comments, which I hope is acceptable.

Once again, thank for your feedback.

Kind regards

Patient Experience Team

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k