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"I had a miscarriage"

About: Pinderfields General Hospital / Maternity care St James's University Hospital / Maternity care

(as a service user),

When I was supposed to be 8 weeks pregnant, I had quite a bit of brown blood loss in one go, followed by some spotting. I rang 111 who put me through to an out of hours doctor as it was Sunday. He was concerned by my symptoms so he told me to go to Pinderfields’ EPU as soon as possible. I asked what time I needed to be there and he just said “as soon as you can get there”.

I set off straight away and it took me between 20 - 30 minutes. On the way there, I got a call telling me which part of the hospital to go to. I then got another call telling me to go to another unit because the first one was apparently closing. When I got to that unit, I was sent back downstairs to the original unit instead. When I arrived, member of staff flippantly said “Well you’re late so I’m not sure if they’ll be able to see you. ” I was asked to sit by the reception desk, in flood of tears, until a nurse came and asked me about the bleeding. Thankfully, nobody else was in the unit whatsoever.

The nurse said my doctor shouldn’t have sent me and that because of the pandemic, they’re avoiding seeing women for “small amounts of bleeding” where possible. Said he “should’ve been more honest” and said it’s not that serious and I might not be scanned. Noticing how upset I was that I wouldn’t know if I was miscarrying or not, the nurse then asked if I had a full bladder. I didn’t as I had to get to the hospital so quickly so I couldn’t prepare. They said “well we can’t scan you, the sonographer is going home. ”

They took me to ask questions and take my blood pressure etc, and then took me to another room to wait for the GP. They asked the healthcare assistant to get something from another room who huffed “I’ve just locked it! ” I also heard “in the middle of a pandemic” grumbled a couple of times as I waited in the room.

The doctor came in and they were lovely. They and the nurse did an exam and said that my cervix was closed but I had a small ectropion. They were nice but made me feel silly for having gone in and the nurse said the GP I spoke to made it sound “worse than it was”.

The light spotting/bleeding continued for a couple of days, then stopped. Not long after in Week 9, it started again. This time, I sent a request for treatment or a referral through to my own GP on their online system. My GP called the next day and booked my into St James’s EPU the following day.

They asked questions and did an exam. All of the staff were absolutely lovely and made me feel like they wanted to listen and help. They booked me in for a scan at 1: 30 so I had to wait for that. I was devastated to hear that the baby had stopped growing at 7 weeks and had no heartbeat. The staff were still lovely and as helpful as anyone could’ve been to me in that state.

I am glad I was sent there and not to Pinderfields. This situation was traumatic enough but could’ve been so much worse if not for the kindness of the staff at St James’s. I am still coming to terms with what has happened but I am heartbroken to know I have unnecessarily spent three weeks looking at pictures of what my baby should look like, talking about names with my fiancé and imagining my life with my baby that had died before I went to Pinderfields. I understand that it was early and there’s a pandemic, but they weren’t busy in that unit. The sonographer didn’t pass my mum by the only door out of there, so I'm sure they didn’t leave. They also didn’t need to make me feel silly and like a nuisance when I was clearly distraught.  

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Responses

Response from Clare Blackburn, Head of patient Experience, Mid Yorkshire Hospitals NHS Trust 3 years ago
Clare Blackburn
Head of patient Experience,
Mid Yorkshire Hospitals NHS Trust
Submitted on 10/12/2020 at 10:44
Published on Care Opinion at 12:03


Dear Devestated20

I am truly sorry for the negative experiences you encountered whilst using the services of the Trust. I would like to offer you and your husband my condolences for your sad loss and cannot even begin to imagine how the events surrounding your loss has changed the life of you and your husband.

I am sorry that you were not given any emotional support during a time that you really did need it. I can only imagine how distressing it must have been for you to have been presented with some staff who displayed rude and unhelpful behaviour. This is not the standard of care that we would wish to be delivered to any of our patients and is certainly not in keeping with the Trust's values and behaviours.

The Trust has very clear values and behaviours to which all staff should adhere to. I have shared your email with the team who will discuss your concerns with all of the staff and reiterate that the Trust has a zero tolerance approach to poor attitude and that behaviours which you have described are not in line with the Trust's values and behaviours.

Please do contact our PALS team if you would like to discuss this further on 01924 542972 or via email myh-tr.palsmidyorks@nhs.net.

Thank you again for sharing your feedback with us.

Kind regards

Clare Blackburn

(Patient Liaison Improvement Lead)

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