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Worst receptionist ever!

Story from nhs.uk

"Worst receptionist ever!"

About: Westbury Medical Centre

I have called in today to speak to a doctor as I gave birth 3 days ago, I had a cesarean section and the hospital gave me some pills and run out of it.I have called in and explained the situation, the receptionist told me that I had to call the day after as no booking slots available on the same day. I insisted to speak to someone as an emergency and i really can’t be without painkillers and the answer to that was that people should call in 3 days before to repeat any prescriptions and in the system

they didn’t have info about my medication. First of all 3 days ago I gave birth, secondly how could I have given the paper if I’m in pain and can’t move from home. They should listen more to people and their need, not just being rude to someone in pain. If it wasn’t an emergency I wouldn’t have called in. I do respect and appreciate the work that the NHS is doing for all of us but receptionist in the centre they are just rude and not caring for others.

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Responses

Response from Westbury Medical Centre 2 years ago
Westbury Medical Centre

Submitted on 17/06/2021 at 08:23
Published on nhs.uk at 19:58

I'm very sorry you are unhappy with the level of service you received from the team. With regards to hospital medications, these cannot be repeated without a telephone consultation if we have not received any information about what you require. It is very unusual for the hospital to discharge you without giving you enough medication to see you through for for at least the first week or two after discharge. Unfortunately the practice only has a certain amount of on the day appointments available for patients and once these are gone we cannot safely add any further appointments onto doctors lists. I am very sorry you were left in pain and unable to attain pain relief at the time. The forms could have been dropped to surgery by family or friend to request further pain relief was issued as an appointment was unavailable.

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