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Care Opinion

Fantastic Bedside Care - A tale of 6 stitches

Posted By alexandra2011

"Fantastic Bedside Care - A tale of 6 stitches"

About: Forth Valley Royal Hospital / Dermatology

(as the patient),

Staff attitude

Staff attitude

I had an appointment to remove a sketchy bit of skin on my forehead. David removed it for me, and he was fantastic. I felt quite nervous, but he was chatty and joked enough to calm me down, but wasn't overly so - I still felt like he was professional, took the job seriously, and that I could trust him to do a good job. Afterwards, he patiently and kindly re-answered questions I'd already asked him earlier in the appointment (I guess I get forgetful when I'm nervous!). His assistant Lee-ann was also very friendly and helpful. 

Making the appointment was unfortunately difficult - after reorganizing my schedule around the original appointment time, the NHS rescheduled my appointment time to the morning, with only two days notice. It was very inconvenient to reschedule my work so much and on such short notice.  
BUT overall, I felt supported and cared for - good job David! 
Treatment

Treatment

Explanations

Explanations

Being given time

Being given time

Staff skills

Staff skills

Appointments

Appointments

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Responses

Response from David Miller, Staff Nurse - Minor Ops Practitioner, Day surgery, NHS Forth Valley 3 years ago
David Miller
Staff Nurse - Minor Ops Practitioner, Day surgery,
NHS Forth Valley

Submitted on 15/12/2020 at 17:54
Published on Care Opinion at 17:54

Dear Alexandra,

Thank you for taking the time to let us know how your visit went. It is great we were able to relax you during the procedure, that can be half the battle.

I was sorry to hear how the appointment changes inconvenienced you. We had been moved to Stirling Community Hospital due to new, evolving, Covid restrictions and were given short notice that we were able to return to Forth Valley Royal. This led to some frantic rearrangement of appointments in order to maximise the clinic spaces. The admin staff did a remarkable job, and I am grateful you were able to attend.

I shall share your praise with Lee-ann, without whom the clinic would not run properly.

Hopefully everything is proceeding as planned and you are healing well.

Thanks again

David

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