"Excellent care recieved"

I'm writing to pass on my praise to the staff of ward 11B ENT at QEUH. I was seen, assessed, treated and discharged all in one day and felt really listened to, involved and empowered in my care. I was given options for treatment and allowed to consider them and choose the one that suited me best. This really helped me when I was feeling ill and I really felt heard by staff, so thank you. It felt like the staff were working with me, in partnership, to work out the best course of action. Nothing was being done to me, it was being decided with me and done for me which I felt was really great patient care.

Thank you to the doctors, nurses, HCAs, porters and all other staff involved in my excellent care. I cannot remember all your names so please take my thanks collectively but I'm sure you know who you are when I'm saying a huge thank you to you all. 

I felt rotten, I didn't want to be there, I didn't want to stay in overnight and the staff worked really hard to ensure that I received the best care, treatment and got to go home to my own bed as well, in order to continue treatment at home. I really appreciate the efforts to make this happen. Many thanks to everyone and hope you all stay well and stay safe.