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The care I received when i was admitted to hospital for hear...

Posted By Fudge01

"The care I received when i was admitted to hospital for heart failure"

About: NHS 24 / NHS 24 (111 service) Victoria Hospital / Cardiology

(as the patient),

Just over two weeks ago in Nov 2020. I was admitted to Victoria Hospital Kirkcaldy with a enlarged heart caused by excessive fluid collecting in my lungs and various parts of my body. I was suffering from shortness of breath, had a cough constantly and went from being able to walk between 8 to 10 miles a day to struggle walking 100 yards. Phoned NHS24 who got me in for a Covid 19 test that came back negative but the nurse practitioner admitted me because my heart rate was severely elevated and my blood pressure was sky high.

By this point I had felt unwell for 4 days but never thought in a million years I had heart failure. I just want to say how grateful I am to all the staff on ward 23 and admissions 2 at the Victoria Hospital. In particular the  staff nurses on ward 23.    

Staff nurse Zoe, she went above and beyond her duty of care explaining everything that was happening to me and reassuring me in a truly frightening time. She made me feel at ease with her friendly but very professional manner and I couldn't have asked for a better person to be looking after me. We as a nation should be extremely grateful for our NHS. They do the most amazing job in the most extreme conditions and I wish I had more than words to express how grateful I am.

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Responses

Response from Andrew Cassidy, Patient Experience Officer, Nursing & Care, NHS 24 3 years ago
Andrew Cassidy
Patient Experience Officer, Nursing & Care,
NHS 24

I manage Patient and Service User Feedback

Submitted on 09/12/2020 at 09:55
Published on Care Opinion at 09:55

picture of Andrew Cassidy

Dear Fudge01,

Thank you for sharing your story with us on Care Opinion. I was sorry to read that you had been unwell. It sounds as though you have had a particularly difficult time, and I was glad to read that you were treated so well by the staff at the Victoria Hospital. I'm sure my colleagues at NHS Fife will be delighted to read your feedback.

It always brightens my day when I see such a positive story on Care Opinion, and I will share your feedback with our wider team here at NHS 24. If you have any specific feedback relating to your call/calls to NHS 24, you can pass it to me directly at patient.experience@nhs24.scot.nhs.uk

I hope that you are recovering well, and that your health continues to improve.

Thank you once again for sharing your story on Care Opinion.

Best wishes,

Andrew

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Update posted by Fudge01 (the patient)

Hi Andrew Cassidy, yes feeling alot better now and was just being honest about the care I received, although I will be eternally grateful I hope that I never go through anything like this again. You all do the most amazing, difficult, stressful jobs and all I can do is once again is say Thank you NHS. x

Response from Andrew Cassidy, Patient Experience Officer, Nursing & Care, NHS 24 3 years ago
Andrew Cassidy
Patient Experience Officer, Nursing & Care,
NHS 24

I manage Patient and Service User Feedback

Submitted on 09/12/2020 at 15:05
Published on Care Opinion at 15:05

picture of Andrew Cassidy

Hi Fudge01,

Thank you for your reply. I'm delighted to read that you're feeling better, and I hope that you will be back to full strength for the festive period. I would agree - I hope you never have to go through anything like this again!

Thank you again for sharing your story with us - it means a great deal to our staff to read that we've done our job well!

On behalf of everyone at NHS 24, I hope your recovery improves and thank you once again for your very kind comments.

Best wishes,

Andrew

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