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MS Diagnosis

Posted By Joneya

"MS Diagnosis"

About: Royal Cornwall Hospital (Treliske) / Neurology

(as a service user),

I was made to feel like my life was doomed because of a ms diagnosis and now I am afraid to go back as my symptoms were not listened to. I felt  categorised and made to feel absolutely terrible. I have seen two different Drs and both had the same attitude

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Responses

Response from Jess Saunders, Patient Engagement and Feedback Coordinator, Patient + Family Experience Team, Royal Cornwall Hospitals NHS Trust 3 years ago
Jess Saunders
Patient Engagement and Feedback Coordinator, Patient + Family Experience Team,
Royal Cornwall Hospitals NHS Trust

Submitted on 09/12/2020 at 14:35
Published on Care Opinion at 14:35

picture of Jess Saunders

Dear Joneya,

Thank you for taking the time to share your story with us. I was very sorry to read that you have been left with a sense of doom following your MS diagnosis and that your symptoms were not listened to by our staff - this is not the level of care we expect any of our patients to receive.

If you would like to, you can contact our Patient and Family Experience (Complaints) team to discuss your concerns further and they ensure your points are thoroughly investigated, I have included our details below. In the meantime, I will share your story with the team who oversee the service you are referring to so that they can reflect on your experience and make changes where possible.

Patient and Family Experience Team contact details:

Tel: 01872 252793 Email: rcht.patientexperience@nhs.net

Thank you again for taking the time to share your story with us.

Best wishes,

Jess

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