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Care Opinion

My hospital stay

Posted By St7897

"My hospital stay"

About: University Hospital Ayr / Accident & Emergency University Hospital Ayr / Combined Assessment Unit (CAU) University Hospital Ayr / Urology

(as a service user),

I arrived at Ayr hospital on Monday 30th November I went in to A& E. I was welcomed by a lovely nurse who I found was absolutely fantastic, made me feel very at ease and generally cared about how I was feeling. The doctor was lovely as well and the whole team in that area they really listened and helped with whatever they could I was happy that I had seen them or else I would not know what was actually wrong.

I was then moved to CAU but I didn't have the best experience in that part of the hospital I didn't catch any names of the nurses through the night as they didn't really bother with me at all and really didn't seem interested. In the morning I was then moved round to an assessment area as I was waiting for the scan the staff in that area were lovely also but again didn't catch any names. I was then moved up to station 4 where 3 nurses looked after me and they were absolutely lovely they couldn't do enough to help.  

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Responses

Response from Laura Harvey, Quality Improvement Lead for Patient Experience, Nursing Directorate, NHS Ayrshire and Arran 3 years ago
Laura Harvey
Quality Improvement Lead for Patient Experience, Nursing Directorate,
NHS Ayrshire and Arran

Submitted on 08/12/2020 at 13:17
Published on Care Opinion at 13:17

picture of Laura Harvey

Dear st7897

Thank you for the lovely feedback which I know the staff involved will appreciate very much. Im sorry that your experience in CAU was not as positive - Ill ensure the staff in that area see your feedback and use it to reflect.

I hope you are making a good recovery following your hospital stay.

Best Wishes

Laura

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Response from Gordon Elliott, Clinical Nurse Manager, Combined Assessment Unit, Surgical/Urology Receiving, NHS Ayrshire and Arran 3 years ago
Gordon Elliott
Clinical Nurse Manager, Combined Assessment Unit, Surgical/Urology Receiving,
NHS Ayrshire and Arran

Submitted on 08/12/2020 at 14:00
Published on Care Opinion at 15:20

Thanks you for your feedback regarding your recent admission to University Hospital Ayr, I was glad to hear that you had a good experiance in our ED department, station 4 and part of your experiance in the CAU was good. I was sorry to hear that your overnight stay was not as it should have been within the CAU. I would like to take this opportunity to appologise that you felt it was not a positive experience. We do endevour to deliver the best patient care and experince at all times. I would like to extend the offer if you feel it would help a wee chat on the phone to myself if not please accept my appologies and I will also will this opportunity to give feedback to my staff.

Gordon Elliott, Clinical Lead, CAU

01292 61055

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