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Lack of professionalism and care for their…

Story from nhs.uk

"Lack of professionalism and care for their…"

About: Queen Elizabeth Hospital (London)

I have been started on a treatment journey since August 2020.

Since then I had my appointments canceled, rescheduled on the last minute.

When I have attended to scheduled appointments I had to wait once nearly two hours!

Two days ago I had a voice mail message informing me that my consultant appointment scheduled for today 3rd December at 4PM now would be a virtual one.

It is now 16:45hrs and again they let me down. No call.

No appointment. No care.

I am here since Agust waiting for answers and treatment. I am a health care profession working everyday on the front line seeing patients and would not dare to let my patients without answers to their concerns and treatment.

I am very disappointed and feeling rather upset for have been messed up so much.

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Responses

Response from Lewisham and Greenwich NHS Trust 3 years ago
Lewisham and Greenwich NHS Trust

Submitted on 23/03/2021 at 11:13
Published on Care Opinion at 11:13

Thank you for your feedback, we are sorry that you have had such bad experiences with your treatment and appointments.

Your comments have been shared with the team but if you would like your concerns investigated further and receive a formal response please contact the Patient Advice & Liaison Service (PALS) team at Queen Elizabeth Hospital on 020 8836 4592 or pals.qeht@nhs.net.

Kind Regards

Patient Experience Team

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