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"The care and support"

About: CGL Birmingham / East Hub

(as a service user),

James has been my cgl worker for a number of years now. At first I thought he's an OK guy polite and seems to know his stuff, I've had workers before and didn't think there would be anything to really get excited about. I'm sure James has met his match with me I am what u might say a very complex case with dual diagnosis and also chronic medical condition. But I've got to say this man has been one of best workers I've ever had.

He goes beyond what he suppose to do, pulled me back from relapse so many times, took my moods and ranting and raving as cool and calm as he could be, supported me through grief done amazing things with contacting consultants and Dr's on my behalf. It's been all round support from him, but also giving me the straight no nonsense talk when it was needed, I would never think of writing this sort of thing. But in fairness I think it's only right to give credit to this man that's helped me through so much over the years. And still doing it always with a positive and calm attitude. He is a number one worker and should know what his input has done to change my life and keep me alive basically. Cgl are lucky to have him and so am I and my family.

Thank you so much 

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Responses

Response from Lydia Broom, Service User Involvement Lead at Change Grow Live Birmingham, The Service User Involvement Team, Change Grow Live Birmingham 3 years ago
Lydia Broom
Service User Involvement Lead at Change Grow Live Birmingham, The Service User Involvement Team,
Change Grow Live Birmingham
Submitted on 14/12/2020 at 10:50
Published on Care Opinion at 10:50


picture of Lydia Broom

Dear Ginger1984

Thank you for taking the time to share your feedback about the support you have received from James.

I'm Lydia and I'm part of the team who listens and responds when people tell us about the care and support they receive from our service.

It was amazing to read how well you feel James has supported you!

I've shared your feedback with James and I've also sent your feedback to his manager and our service manager, and he has received the recognition he deserves.

I understand how challenging it can be to get into and stay in recovery and how having the right people by your side at the right time, especially when things get tough, is so important. It's great to hear that James has been there for you when you've needed help.

Thanks again for leaving your feedback. We really appreciate it as it gives us an opportunity to let our workers know how appreciated they are.

Take care and all the best for the future.

Lydia

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