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disappointed

Story from nhs.uk

"disappointed"

About: Parkstone Tower Practice

You can never get hold of a doctor to discuss health care concerns. Complete the EConsult to be contacted by the receptionist who hasnt addressed your queries or concerns you have raised. Tried to call to escalate this, but was on hold for over 50 mins without an answer. This surgery use to be amazing, the receptionist, Drs and nurses use to care and be a vital part of your care with the surgery. Such a shame that since its moved to Shore Medical, the service has dropped.

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Responses

Response from Parkstone Tower Practice 3 years ago
Parkstone Tower Practice

Submitted on 19/02/2021 at 16:26
Published on nhs.uk at 19:57

Thank you for leaving a comment for us. We appreciate all patient feedback as it gives us the opportunity to review our systems, policies and protocols to see if we can improve the way the surgery runs. I am sorry to hear that your experience with Parkstone Tower Practice was disappointing. I can assure you that all the staff at Parkstone Tower Practice want to work here because there want to help people and provide the best level of service and patient care that there can.

We are continually looking at ways to improve GP access and the services we offer to patients.

We take your comments seriously and continually want to improve the service we offer our patients. if you would like to discuss your comments in further detail please contact me at surgery on 01202 741370 Kind Regards, Steph Griffiths

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