"Results never sent to GP (Andrology department)"

My husband has a fertility test done on the 6th November, and the results have still not been sent to our GP. Our GP clinic has emailed twice since then and called but there has been no response. We have called several times and left voicemails but have not heard back from you. Please can you contact us to let us know when the results will be sent to our GP as this is an incredibly stressful time for us. The lack of control and the situation we are in is already causing us severe anxiety and stress, and this process has added to our emotional distress. This is the second time this has happened using this service (first time in October), although the first time someone picked up the phone eventually and was able to get the results to our doctor. This time there has been zero response from the clinic to us or our GP.