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Outstanding staff

Story from nhs.uk

"Outstanding staff"

About: St Helens Hospital

I recently brought my son aged 8 for a pre clinic COVID swab. The set up outside the hospital was well signposted and the procedure easy to follow. My child, having ASD was apprehensive and quite unwilling to have the swab. We were greeted by an amazing lady who was empathetic and so caring with my son. She instantly recognised his ASD as he was anxiously chewing. She spent time and effort to talk and calm my son before and during the swab. She was a kind and caring member of the NHS and more importantly, a very special person- Thank you

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Responses

Response from St Helens Hospital 3 years ago
St Helens Hospital

Submitted on 09/12/2020 at 17:07
Published on nhs.uk at 19:57

Hello, thank you for sharing your positive experience of when you and your son attended for a COVID swab. We are really pleased to hear that your son had a good experience, with the staff member recognising his ASD and that you were both treated kindly and compassionately by the member of staff. We will ensure this feedback is shared with the team

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