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Covid testing driver transport

Posted By Vikingqueen2020

"Covid testing driver transport"

About: Scottish Ambulance Service / Patient Transport Service

(as a service user),

The Borders General covid ward was very good dr anderson and the nurses were fantastic and the covid van that picked me up to take me to hospital the driver was very nice I was treated well looked after by all.

On returning home it was again in a covid  patient transport van but the driver on the way to my home made me very uncomfortable. I was so I'll and felt so tired from coughing and as I was getting out of van to go into home they started to ask me questions in a very judgemental bit bullying tone asking me how long I've lived in the area etc. The driver had no need to ask me such questions about from their own noisyness and gossiping attitude. I was sick and this driver had no right to start asking me personal questions. This spoiled a great service I received by the hospital. As such If I get worse I will not be attending the hospital I don't like to be treated like dirt by a driver when I feel unwell.

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Responses

Response from Alan Martin, Patient Experience Manager, Corporate Affairs and Engagement, Scottish Ambulance Service 3 years ago
Alan Martin
Patient Experience Manager, Corporate Affairs and Engagement,
Scottish Ambulance Service

Submitted on 04/12/2020 at 14:38
Published on Care Opinion at 14:38

picture of Alan Martin

Dear Vikingqueen2020,

Firstly, thank you for taking the time to share your feedback on Careopinion. I am so sorry to read that you had to go into hospital and were unwell. I hope that you are feeling better now.

I am very sorry to read about your experience when going home from the hospital. I would be grateful for an opportunity to look into this for you. Would you be kind enough to email my team at sas.feedback@nhs.scot and provide the details around this transfer. Specifically, the date and rough time that the vehicle picked you up from borders general and your name, address and contact details. This should allow us to locate the job on our system and carry out a review.

Would you also be so kind as to make reference to your CareOpinion username in the email? Just in case someone else within the team picks up your correspondence it means they can easily link your email to this story.

Again, I hope you are feeling much better and I hope to hear from you soon.

Kind Regards

Alan

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