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It was alright

Story from nhs.uk

"It was alright"

About: Leicester General Hospital

I was given an urgent referral from my GP due to the size of my ovarian cyst. The consultant who attended to me was attentive to my symptoms and questions, and immediately arranged for a blood test and MRI. These happened in the same week as my initial appointment. The staff who supervised both were very calming and reassuring. However, it has been a month since these appointments, and I haven't received any reply on my test results. (This was in the same week the second lockdown was announced). I understand that circumstances have changed due to COVID, but it has been rather stressful waiting without any form of correspondence.

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Responses

Response from Leicester General Hospital 3 years ago
Leicester General Hospital

Submitted on 02/12/2020 at 10:09
Published on nhs.uk at 11:02

Good morning,

Thank you for taking the time to leave a review.

We are very sorry to read about your recent experiences at our hospital.

We would like to investigate this for you. In order for us to do this, we will require some further information from you.

Please contact our Patient Information and Liaison Service (PILS) who will be able to fully investigate this for you.

You can contact PILS using any of the following methods:

Free phone line: 08081 788337

(Please note opening times are Monday to Friday 10am to 4pm. If you leave a message they will contact you the following working day)

Write to: Patient Information and Liaison Service

The Firs

C/O Glenfield Hospital

Groby Road

Leicester

LE3 9QP

Email: pils@uhl-tr.nhs.uk

Fax: 0116 258 8661

Alternatively, you can fill out an online contact form on our website here: https://www.leicestershospitals.nhs.uk/patients/patient-welfare/patient-information-and-liaison-service/

Kind regards,

The Communications Team

Leicester’s Hospitals

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