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Absolutely negligent and irresponsible

Story from nhs.uk

"Absolutely negligent and irresponsible"

About: Calderdale Royal Hospital

for the last 4 days we have been trying to get some update on our mother's health who is in stroke ward but the staff have not been helpful at all. No consultant has seen her yet. this is the 2nd time she has had stroke. first one was 2 weeks ago and we still haven't received any report of that.

The staff haven't been helpful at all and they are showing total disrespect to the patients and their family members.

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Responses

Response from Calderdale Royal Hospital 3 years ago
Calderdale Royal Hospital

Submitted on 30/11/2020 at 13:51
Published on nhs.uk on 01/12/2020 at 08:30

We're sorry you've not had the response you needed and this is most unusual. The patient advice contact information is below as we're always keen to learn to improve. We also have a dedicated Relatives' Line manned by nursing staff who are able to give family members updates. This frees up our nursing teams right now with the added pressures they're under. The phones are manned 7 days a week between 07.30am and 7.30pm and you can get them on 01484 355370.

If you would like to contact our Patient Advice & Complaints Service - they're always keen to take feedback - they are on:

Tel: 0800 013 0018

Email: patientadvice@cht.nhs.uk

Thank you

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