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"Green Surgical Pathway [Pre-operative Clinic]"

About: Hospital Of St Cross (Rugby)

My Husband drove me to the drop off point at Rugby St Cross on the 12/11/2020 arriving at 12 40pm and we parked at one of the Green Pathway signs. The appointment time was 13 00hrs and the letter stated that we had to remain in our car and to phone the Clinic Reception for instructions. This all went like clock work and after having a Covid test and a blood test i proceeded back to my car. I have nothing but praise for the fantastic staff.

My Husband suggested that we might have to pay although the signs said Green Pathway Parking we then went to the Parking Machine and tried to figure out how it worked there was nobody around to ask ? After putting the car reg in a fee of £1 .70 came up and i put in a two pound coin and it did not give me any change, before leaving the machine my Husband told me to pick up the receipt which i did and placed it in my purse and we left.

On the 17/11/ 2020 i received a parking charge notice from CCP

for £60 if paid by the 01/12/2020 or £100 up to 15/12/2020.

On a lighter note i had my operation at Walsgrave Hospital on the Monday the 16th November and all went well and i am now recuperating, nothing but praise for the wonderful N H S

I feel some one should be on site to assist patients when there is problems with the parking machines after all quite a few people arrive unwell and anxious they cannot rely on the N H S they have enough to do . I have put in a appeal in against the fine a week ago and still have not had a reply..

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Responses

Response from Hospital Of St Cross 3 years ago
Hospital Of St Cross
Submitted on 30/11/2020 at 10:46
Published on nhs.uk at 16:02


Hello Lynda, thank you for taking the time to share your experience of our Green Pathway at the Hospital of St Cross, Rugby. I was pleased to read that your operation went well and wish you a pleasant road to recovery. I am also very sorry to hear about the issues you faced when parking at the Hospital of St Cross, Rugby. In order for us to look into this further for you, can you please send an email to visitor.parking@uk.issworld.com and explain the situation, where somebody will be able to assist you further. The Trust is grateful for all feedback, positive or negative, as it means we can better understand what is important to our patients. Thank you for leaving your comments. Communications Team, University Hospitals Coventry and Warwickshire NHS Trust. Telephone: 0800 028

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