"Unprofessional Service"

I am astounded by how disrespectful I was treated by one of the receptionists in the Mulberry Practice. I called a few days ago and wanted to book an appointment with a doctor to discuss my scan results. When I called I briefly explained to the receptionist my reason for calling, I mentioned that I had a scan done and received a text from the surgery to conact them to discuss the results. The receptionist then said to me in a rather irritated voice (I quote) :' You should have just said you wanted an appointment, that's it'. I was speechless. I didn't expect empathy but some basic customer service skills would have been appreciated. Disrespecting and belittling patients is not acceptable. It has not been the first time I have encountered such rude behaviour from the Mulberry staff but I have always let it slide hoping maybe next time it would be better. But enough is enough. I have had a good experience with doctors in the Mulberry but not with the receptionists. They are the first point of contact for patients so they should be polite and helpful. However, every time I call the surgery I feel like I am a nuisance and an inconvenience. This is unacceptable. I myself work for NHS and I can't imagine speaking to patients like that. Where I work we have a work ethos of providing quality service to our patients and having patients' wellbeing at the heart of what we do. Maybe the management of the Mulberry Practice should consider retraining their staff. They are there to assist people in a respectful manner. There are no excuses (workload, pressure, Covid and so on). I don't want to feel stressed and intimidated every time I have to call the surgery. None of your patients deserve that treatment.