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"Day Surgery"

About: New Victoria Hospital / Day surgery

(as a service user),

I was diagnosed with a kidney stone and was under the care of Ms Seaward at the New Victoria Hospital  in Glasgow. 

I need to say Ms Seaward was really lovely. She was down to earth and made time to chat which I really appreciated. 

My first procedure required me to leave hospital with a stent and return later to have the stone removed. I really struggled with pain from the stent and told Ms Seaward this on my return. I asked that if possible, could I not have another stent. She advised it would be a judgement call during the surgery. 

After the surgery MsSeaward came to see me and said she had been really thorough removing the stone fragments which meant I did not require another stent. 

I was so relieved and thought this was really kind as she knew how much I’d struggled with pain from the stent. 

One day after the surgery I am pain free, I honestly can’t believe it. I’ve had pain in my kidney for such a long time and for it now to be gone I’m so grateful. 

Ms Seaward and her secretary Cheryl have been lovely thorough this process and most helpful communicating during these challenging times. 

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Responses

Response from Kevin Torbet, Admin Assistant, Patient Experience and Public Involvement, NHSGGC 3 years ago
Kevin Torbet
Admin Assistant, Patient Experience and Public Involvement,
NHSGGC
Submitted on 27/11/2020 at 14:49
Published on Care Opinion at 14:49


picture of Kevin Torbet

Dear Sd3806

Thank you for taking the time to leave such positive feedback in regards to your experience of using Day Surgery at the New Victoria Hospital.

It was lovely hear how Ms Seaward took the time to explain everything to you prior to your surgery and took the time to listen to any concerns you had in what must have been a worrying time for you.

It's wonderful to hear your now pain free and the operation was a great success. I will be sure to pass on your comments to Ms Seaward and her secretary Cheryl who I'm sure will be humbled to hear they made your whole experience a enjoyable one.

Thanks again this means a lot to the staff at this difficult time,

Kind regards

Kevin

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