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"Inadequate information "

About: Royal Hallamshire Hospital

Visited at 4:50 for a blood test. The website states the clinic closes at 5:20.

When I arrived, a notice on the door stated the revised closing time was 5pm

However, the clinic was closed. I was told they close at 4:45 to give staff time to clean down.

Please update your website with accurate information for patients. We don’t need to know about cleaning time for staff.

It’s extremely annoying when I’ve checked the information only to find it’s not up to date. I rushed to get to the hospital and find a parking space only to be turned away and suffer the inconvenience of arranging a return visit.

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Responses

Response from Deborah Hopkinson, Patient Experience Co-ordinator, Sheffield Teaching Hospitals NHS Foundation Trust 3 years ago
Deborah Hopkinson
Patient Experience Co-ordinator,
Sheffield Teaching Hospitals NHS Foundation Trust
Submitted on 01/12/2020 at 09:01
Published on Care Opinion at 09:01


I am very sorry to hear of what happened when you visited the phlebotomy service for a blood test. I shall ensure that the service are made aware of the need to update information on our website. Thank you for letting us know about this so that we can take action,

Our sincere apologies to you for the inconvenience and frustration you experienced.

Kind regards

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