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Care Opinion

My experience in Craig Ward

Posted By Gratefulmother

"My experience in Craig Ward"

About: The Ulster Hospital / Craig Ward (Paediatrics)

(as a relative),

A month ago we were in Craig Ward with our daughter after a minor operation. While we were there the staff were great with us and our daughter. They made her laugh and smile at a time that was very hard for her and us as a family.

I would like to pass my thanks on to the staff in Craig Ward and keep doing what you do. Your great! 

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Responses

Response from Conor Campbell, Senior Manager, Assurance and Improvement, South Eastern Health & Social Care Trust 3 years ago
Conor Campbell
Senior Manager, Assurance and Improvement,
South Eastern Health & Social Care Trust

Assurance and improvement

Submitted on 27/11/2020 at 13:56
Published on Care Opinion at 13:56

picture of Conor Campbell

Dear gratefulmother

Thank you for taking the time to share your family's experience of care in Ulster hospital Craig Ward.

It is so important that safe and effective treatment is accompanied with a warm and caring experience.

Our staff will greatly appreciate your kind words.

Best wishes to you and your daughter.

Conor

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Response from Emma Service, Ward Sister, Woman & Acute Child Health - Childrens, South Eastern Health & Social Care Trust 3 years ago
Emma Service
Ward Sister, Woman & Acute Child Health - Childrens,
South Eastern Health & Social Care Trust

Submitted on 30/11/2020 at 09:02
Published on Care Opinion at 15:23

Dear Gratefulmother

Thank you for your kind words. Here in Craig Ward we strive to give every child and their family an individualised positive experience, as we understand the stress that being in hospital can bring.

I am heartened to hear your experience of laughter and happiness; positive lasting memories for your daughter.

The team really appreciate such positive feedback and I will ensure this is shared with them.

Best wishes to you and your daughter

Emma

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