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"Attitude"

About: Malvern Road Surgery

The receptionists here are generally cheerful & helpful but one who has joined this year is quite rude! Whenever I hear her voice on the phone I know I am not going to be listened to properly or get any real help. She is very offhand. Same in person, very abrupt & makes you feel like a nuisance.

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Responses

Response from Malvern Road Surgery 3 years ago
Malvern Road Surgery
Submitted on 01/02/2021 at 13:00
Published on nhs.uk at 20:20


Thank you for your comment. We are pleased to hear that you have had a good experience with our receptionists, apart from one.

If you would like to telephone the practice manager, we can discuss this and offer the receptionist some further training

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