My 2 year old grandson had split his forehead open. My daughter who is breast feeding a newborn was unable to take him to A&E. As I am part of her "support bubble", she phoned to say I was bringing him in. The reception staff remembered the phone call and it was a smooth professional transition to the paediatric A&E. All the staff, from the first person I spoke to, to the final APN, were really lovely. In paediatric A&E, it was a calm friendly atmosphere and my grandson at no time showed any signs of distress or anxiety. I wish I could remember all names of the staff that dealt with us, but suffice it to say they were all brilliant - especially the ANP's who eventually glued him back together :-). He didn't object to anything they did to him, which was done with the utmost gentleness and kindness. A big thank you.
"Fabulous staff"
About: East Surrey Hospital East Surrey Hospital Redhill RH1 5RH
Posted via nhs.uk
Do you have a similar story to tell?
Tell your story & make a difference ››
Responses
See more responses from Tony Newman