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Caring Consultants Secretary and Admin

Story from nhs.uk

"Caring Consultants Secretary and Admin "

About: Queen's Hospital (Romford)

A big thankyou to firstly the Admin in ENT for being so helpful and polite when I called on 24/11/2020

Secondly to the Consultants Secretary, I just needed clarification on my ear problem as I am trying my hardest to help myself before I return for my next appointment.

She sent me an e-mail explaining what the dr had wrote with what the problem is.

Now I know properly I can help myself.

So thankyou so much for your time and caring attitude during these very difficult times

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Responses

Response from Queen's Hospital 3 years ago
Queen's Hospital

Submitted on 07/12/2020 at 09:18
Published on nhs.uk at 12:54

Thank you for taking the time to make us aware of your experience, I am so pleased to hear that the consultant and secretary have done all they can to help you. I will ensure your kind words are shared with the team so that they all know what a difference their help has made to you. Once again, thank you for taking the time to provide us with your feedback

Kind Regards

Julie Wright

Divisional Director of Nursing for Surgery (Interim)

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