"Deplorable and insensitive communication"

Not more than a couple of hours after returning home from hospital, after just undergoing surgery, my husband received a call from Queen Margaret Hospital in Dunfermline. The call started off, seemingly, as an aftercare courtesy to ensure he had gotten home safely and wasn't experiencing any of the potential side-effects.

At first, both my husband and I were impressed with such care and concern - until, after having gone through the obligatory check-list, the caller quickly switched to...And how was your stay? My stay? (like it was an Air BNB) Fine, he replied, surprised by the question. "And how were the staff? Friendly? " WTH? Yes, fine, again he replied. "So if we asked you to rank us between 1 and 10? " Are you kidding me! ! ? ? This so-called health check devolved quickly into, what I can only assume, a thinly veiled ass-covering exercise or a pathetic solicitation of a positive Yelp review. I find this a disgusting, insensitive and deeply disturbing practice.

If - and I strongly say - If, you wanted to offer the opportunity to review, well, why not put a link on your website where someone, like my husband, would have happily offered positive remarks. Oh, wait - you do offer that service! That's how I found this link! To actually employ someone to disturb recently discharged patients, who should be focused on resting and healing makes me sick. But, I assure you, I won't be seeking any treatment there!