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"A recent admission"

About: Nottingham University Hospitals NHS Trust - Queen's Medical Centre Campus / General medicine

(as the patient),

Due to a reaction to medication I was left unable to communicate as I would usually do. And unable to walk without help and jerking limbs.

 There are some truly wonderful staff that work on that ward. As a nurse myself the small acts of kindness and care received will stay with me forever. There was a young male  nurse who managed to understand that I wanted to go to the toilet. He stopped what he was doing held my hand and walked me to the toilet. That act of kindness meant the absolute world to me.

There was only one member letting the team down and they were one of the staff that provide tea/coffee.They just needs to think about what they say to people who have problems communicating.

There are some not so nice people/patients on the ward who were rude and telling mis truths and the staff dealt with these.

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Responses

Response from Nottingham University Hospitals NHS Trust 3 years ago
Nottingham University Hospitals NHS Trust
Submitted on 30/11/2020 at 13:00
Published on Care Opinion at 13:00


Thank you for your excellent feedback. I’m glad to hear that you found almost all of the staff you met during your time on the ward to be supportive and understanding of your needs, although I am sorry that this was not the case for one member of the team. This is valuable feedback and we would like to share this with the ward and department where you were treated – please contact us as QMCPET@nuh.nhs.uk and let us know where this was.

Best wishes

Andrew Steggles

Patient Experience Officer, Nottingham University Hospitals

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