"our relatives hospital stay"

A relative had a stay in clinical assessment unit and felt very grateful for excellent medical care and treatment. 

We realise that the hospital staff must be busy with Covid however we feel that the basic nursing care could’ve been more person centred. An example of this is my relative felt cold (only had the red blanket from the ambulance) and asked 4 times for blankets. We estimated that he would’ve arrived in hospital sometime before noon and was eventually given a blanket in the early hours of the next morning. 

My relative felt cut off and anxious having no contact with relatives despite repeatedly asking to use the phone. On the other side of this we (the relatives) found it frustrating waiting at home. We phoned regularly, often with the phone ringing out. When we did manage to speak with a nurse we were told that our relative would be possibly discharged that day. We waited for the phone call to say our relative was being discharged home however this didn’t happen. Instead we phoned in the early evening to be told that our relative would be staying in. We were also told that we couldn’t speak with him as the ward phone was in use. 

My relative felt a positive change in the nursing care when he was transferred to another ward , they felt more relaxed with the compassionate care from the nurses.