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"Mental health services during the pandemic"

About: Adult Mental Health Services - Community (County) / Gedling Local Mental Health Team (LMHT)

(as a service user),

Around this time last year, I made plans to end my life as I felt overwhelmed by depression and anxiety and couldn’t see any way through. I was lucky in many ways that I had excellent support from an NHS counsellor, who took steps to secure support from the crisis team (who were also amazing) as they spotted that I was becoming very unwell. Although things worsened, I was enormously grateful for the reassurance and support that the crisis team provided. I ended up spending a few weeks in hospital and was discharged back to the crisis team and then my local Community Mental Health Team. Then the pandemic hit. 

I expected there to be an impact, but as mental health was being more widely discussed in the media and workplace, I felt increasingly invisible. 
I know full well that I am not the only person who needs support, that others are struggling around me and services have had to adapt to cope. But this NHS that I passionately defend is failing me. Instead of getting better, I feel at breaking point again with nowhere to turn.

My current support consists of periodic phone appointments with a lovely Dr, where my medications are reviewed and a brief attempt is made at reassuring me that really I am on a waiting list for some therapeutic support, but without an indication of how long this will be. 

There have been various errors made with medications, promises of support made that haven’t happened and the chasing I have had to do to make anything happen at all, at a time when I feel at my most vulnerable. The cold reality of the situation is best summed up by my conversation with a senior staff member at the CMHT team who told me that of course I was important to them, but they were busy dealing with other priorities such as actively suicidal people. And then went off to deal with something else.  

The message seems to be that to get any support, you really do need to be actively trying to end your life.

For nearly a year now I have fought the urge to do just that, and I can’t tell you how much it saddens me that a professional responsible for my care did not understand the significant impact their words would have on someone who went into hospital rather than take that option.

I know there is no magic wand with mental health, but I have asked for help because I need it. I really do. I just want some help. 
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Responses

Response from Tanya Hobbs, Acting Service Manager, Adult Mental Health LMHT, Nottinghamshire Healthcare Foundation Trust 3 years ago
Tanya Hobbs
Acting Service Manager, Adult Mental Health LMHT,
Nottinghamshire Healthcare Foundation Trust

Acting Service Manager for the County South Recovery Services

Submitted on 25/11/2020 at 12:01
Published on Care Opinion at 14:10


Thank you for your post, I am sorry to hear that you feel you have not received the correct response from the Gedling Community Team. The team value feedback as it helps improve the service that we offer.

I hope you feel able to contact me directly so I can hear your complaint more fully and address the matter more directly.

Tanya Hobbs

Acting Team Lead

0115 9524098

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Response from Sarah Taylor, Acting service manager, County south CRHT and Department of psychological medicine, Adult Mental Health Services 3 years ago
Sarah Taylor
Acting service manager, County south CRHT and Department of psychological medicine,
Adult Mental Health Services
Submitted on 25/11/2020 at 12:52
Published on Care Opinion at 14:11


Thank you JBlack for your feedback on the service that you have experienced from the County South Crisis Team. I am pleased to hear that the support you received from the crisis team had been a positive experience for you and I will ensure this is fed back to the team.

If you wish to discuss any areas of your care in relation to the County South Crisis Team then please feel free to contact me on 0115 9560800 or sarah.taylor4@nottshc.nhs.uk

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Response from Michael Taylor, Service Manager, Adult Mental Health County, Nottinghamshire Healthcare NHS Foundation Trust 3 years ago
Michael Taylor
Service Manager, Adult Mental Health County,
Nottinghamshire Healthcare NHS Foundation Trust
Submitted on 25/11/2020 at 14:18
Published on Care Opinion at 14:32


Dear JBlack,

Thank you for taking the time to give feedback of our services and I’m sorry that you feel invisible currently, especially when struggling with your mental health. Indeed, the current pandemic has placed a strain on all health services however I would like to reassure you that in order to access mental health services you do not have to be actively wanting to end your life.

Unfortunately, we do have waiting lists for some services however if you would like to discuss your care whilst under Gedling LMHT please do not hesitate to contact either myself or the team leader at Gedling.

On a positive note it’s nice to hear you have had a good experience with our crisis services in the past and it sounds like you have a very good relationship with your Dr at Gedling, again, feedback which is welcome. I will ensure the teams are made aware of this feedback.

Michael Taylor

Service Manager

County South recovery

01159691300

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