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"A Human touch "

About: St Mary's Hospital

My wife and I had our first baby on Sunday 15th November after a gruelling 19 hour long labour. The midwives who attended to us before, during and after the childs arrival (my wife stayed 4 days after the boys birth) were simply phenomenal. Not just the midwives either- everyone from the porters, to the cleaners to the reception team were exemplary.

Obviously it was quite a nerve wracking time for us but the approach our active labour team took was warm, honest and friendly. It really made a massive difference to our experience and we really felt like “one of their own”. I could hear in the days following the delivery that we were not alone in this- most of the new parents on the post natal wards were given care and attention that seemed well above and beyond the standard I’d previously expected. The post natal experience was very professional and efficient but equally kind and empathetic.

The midwife who spent 8 very difficult hours with us through the night changed shift at 7.45 am but sought my wife out the next day when she started her shift- just to say “Hello” and meet the child she’d been monitoring through the labour process. I really can’t thank her enough- just for the way she addressed us and looked out for us in what was a very dark and frustrating time for us. It really has made me appreciate not only the roles of the midwives a lot more, but those in the NHS/healthcare in general. They genuinely are heroes. It’s not a job I think I could do but I’m so very grateful there are those out there who can and do.

I really wanted to leave a card/flowers (and may yet still send some) but there were so many people to thank and it just didn’t seem like it would be enough. I hope they know who they are and what they have done for us and many many more

Nati and Ed

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Responses

Response from St Mary's Hospital 3 years ago
St Mary's Hospital
Submitted on 27/11/2020 at 09:16
Published on nhs.uk at 18:28


Thank you for your positive comments posted on the NHS website regarding the care your wife and you received during the delivery of your son in the Maternity Services at Saint Mary’s Hospital. May I take this opportunity to congratulate you on his safe arrival. It was very kind of you to take the time to write and compliment the staff as it is good to receive positive feedback which reflects the hard work and dedication of our staff.

The Trust has introduced a behavioural framework within which all members of the midwifery and medical teams practice so it was reassuring to read that you found the midwifery staff caring, supportive and professional and that your experience throughout the delivery of your son has been a positive one. I can assure you that we have passed on your feedback to Dr Clare Tower, Clinical Head of Division for Obstetrics, Ms Mary Hynes, Divisional Director and Mrs Bev O’Connor, Head of Midwifery who will be delighted to share your feedback with the staff involved.

I would like to take this opportunity to wish your family well for the future.

Mrs Karen Connolly

Chief Executive Officer

Saint Mary’s Hospital Managed Clinical Services.

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