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Care Opinion

Getting through

Posted By Monkman

"Getting through"

About: Cheltenham General Hospital / Older people's healthcare

(as a service user),

I have to call several times sometimes over a couple of days to get my call answered

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Responses

Response from Jean Tucker, Patient Experience Improvement Manager, Gloucestershire Hospitals NHS Foundation Trust 3 years ago
Jean Tucker
Patient Experience Improvement Manager,
Gloucestershire Hospitals NHS Foundation Trust

Submitted on 24/11/2020 at 11:45
Published on Care Opinion at 11:45

picture of Jean Tucker

Please accept my apologies for the difficulties in getting through on the telephone.

The wards are very busy at the moment but if you ring our PALS department on 0800 019 3282. we may be able to help.

As our advisors are working remotely, this number will connect to a voice messaging service but we are aiming to respond to all voice messages as soon as we can and this is usually within 15 minutes

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