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"amazing hospital and staff"

About: The Dudley Group NHS Foundation Trust

my experience with this hospital was brilliant, so clean and welcoming. Staff on AEC on my visit were amazing not just to me but to everyone on this unit, thorough examinations, testing and keeping you informed of what was happening. The staff were so cheerful and professional and treated us all with respect and dignity throughout the a long process but did there best not to keep us longer then necessary, i loved personal touch of tvs to entertain us as not being able to have anyone accompany you, squash and water and to top it off offered everyone hot drinks and sandwiches. I really couldn’t fault Russells Hall at all brilliant staff team in every department i went to, constant cleaning and friendly welcoming atmosphere given the current situation, had no concerns of there safety measures in place. Thank you Russell’s Hall you are an amazing asset to the NHS.

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Responses

Response from The Dudley Group NHS Foundation Trust 3 years ago
The Dudley Group NHS Foundation Trust
Submitted on 25/11/2020 at 10:12
Published on nhs.uk at 13:09


Thank you for the lovely feedback following your visit to the AEC department at Russells Hall Hospital.

We pride ourselves on offering our patients the highest standards of care and we will be very happy to pass your comments onto the team who looked after you as part of our ongoing commitment to improving patient experience.

All the best

Patient Experience Team

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