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Care Opinion

Testing positive for Covid

Posted By Shippas

"Testing positive for Covid"

About: Bradford Royal Infirmary / Accident and emergency Yorkshire Ambulance Service NHS Trust / Emergency ambulance

(as the patient),

I have tested positive for Covid & was feeling unwell so I called 111 who informed me that I need ambulance assistance. The paramedics looked me over & did all my obs but said they couldn’t rule out a PE & suggested I went for blood tests to rule it out.

I was apprehensive at first but because I’ve had a suspected PE when pregnant & was injection Clexaine everyday through my pregnancy I thought it best to get it checked to be on the safe side. The ambulance took me to A& E I asked them how I would get home & they said “transport”.

When the Doctor informed me that my bloods were fine & I could go home I was so relieved so I asked the Doctor what’s the protocol to arrange transport for me to get home, he wasn’t sure but he was trying to find out. The staff informed me that they was no transport & didn’t seem to have any alternative of getting me home.

In the end I had no choice but to ring my dad who is over 70yrs old type 2 diabetic has high blood pressure & under line health problems. I tested POSITIVE for Covid on Thursday & have symptoms and the hospital wouldn’t help me get home safe & now I could have infected my Dad. I am so shocked there’s no service in place to get positive Covid patients home without potentially infecting others.  

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Responses

Response from Jacqueline Taylor, Patient Relations Manager, Patient Relations, Yorkshire Ambulance Service NHS Trust 3 years ago
Jacqueline Taylor
Patient Relations Manager, Patient Relations,
Yorkshire Ambulance Service NHS Trust

Submitted on 24/11/2020 at 15:28
Published on Care Opinion at 15:28

Good Afternoon,

Thank you for posting your experience of using our emergency ambulance service on the Care Opinion website. We do hope your health improves quickly following what must have been quite a scare.

I am pleased to read that you found the Yorkshire Ambulance Service (YAS) clinicians who attended you to be helpful and your experience was quite positive in this respect but I am saddened to read about your difficulties sourcing transport home from the hospital. I am sorry that this occurred leaving you with no option but to travel home with your vulnerable father during this uncertain time.

Without looking into your specific details further I am unable to advise whether you would have been eligible to access our Patient Transport Service, however we would be happy to look into this for you if you would like to contact us on the details below. I appreciate this doesn't help you now that you have travelled home, but we would like to ensure any identified learning is shared within YAS and with our colleagues at the hospital to avoid similar situations in future.

Patient Relations
Yorkshire Ambulance Service
Springhill
Brindley Way
Wakefield 41 Business Park
Wakefield
WF2 0XQ

Tel: 0333 130 0549

Email: yas.patientrelations@nhs.net

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