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Informative and reassuring telephone appointment

Posted By Cowan

"Informative and reassuring telephone appointment"

About: Daisy Hill Hospital

(as a service user),

I received an appointment to attend Mr Mackil's Department in November 2020.

Due to me being a Sole Carer for my husband who suffers from Vascular Dementia since the age of 45 and is now 61 he is very vulnerable. I phoned and asked his Secretary if it would be at all possible for me to have a telephone appointment.

This was no trouble at all and Mr Mackil phoned me on the day of the appointment at home.

I can't thank Mr Mackil enough as it took a lot of pressure and worry off me.  It meant I did not have the added stress of driving to Newry and having to arrange for someone to stay with my husband. 

Mr Mackil was very informative and re-assuring during our telephone appointment and I felt someone cared about me as a person under these very stressful and difficult times we live in.

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Responses

Response from Christine Armstrong, Care Opinion Facilitator, Patient Experience, Southern Health and Social Care Trust 3 years ago
Christine Armstrong
Care Opinion Facilitator, Patient Experience,
Southern Health and Social Care Trust

Submitted on 09/12/2020 at 17:35
Published on Care Opinion at 17:35

picture of Christine Armstrong

Dear Cowan, I am the Care Opinion Facilitator for the Southern Health and Social Care Trust and want to thank you very much for taking the time to tell us about your recent experience. I can understand that you would be under added pressure if you had to travel to Daisy Hill Hospital and was delighted to read that your appointment could be facilitated through a telephone consultation. Due to COVID 19, a lot of our services are working in different ways, and it is reassuring to read your lovely comments on how the telephone consultation worked for you and how you felt cared for as a person.

I hope both you and your husband are keeping well

Best wishes

Christine Armstrong

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