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"The MRI team were incredible!"

About: Royal Cornwall Hospital (Treliske)

I was nervous having never had an MRI previously and I was very aware that the covid situation was making me more anxious. All the staff I encountered during the MRI process were kind, friendly, respectful and made me feel a lot more reassured throughout the procedure. They were very careful and reminded me of all the covid measures in place, without making it fearful, and I felt quite at ease.

They were just amazing, and went above and beyond to make the experience as comfortable as possible- even playing my choice of music (heavy metal), which helped override the MRI machine’s noise.

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Responses

Response from Glenda Shaw, Quality and Service Improvement Lead, Clinical Imaging, Royal Cornwall Hospitals NHS Trust 3 years ago
Glenda Shaw
Quality and Service Improvement Lead, Clinical Imaging,
Royal Cornwall Hospitals NHS Trust
Submitted on 20/11/2020 at 09:48
Published on Care Opinion at 09:48


picture of Glenda Shaw

Good morning,

Thank you for taking the time to provide such positive feedback to our MRI team. Clinical Imaging have been working hard to ensure all of our patients are feeling safe during these changing times. Your lovely comments reassure us that our efforts are supporting patients in the way we would want them to.

We will share this feedback with our MRI team, here at RCHT.

Best wishes

Glenda Shaw

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