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"MRI Scan - complete lack of confidentiality/dignity/privacy"

About: Croydon University Hospital

(as a service user),

I attended an MRI scan today and was very sad to see what I saw.

3 patients were at anyone time in the mobile MRI (container), 1 in the scan, 1 kept in the tiny changing cubicle (1metre x 2 metres with 3 lockers in there) siting on a chair (which is not being decontaminated at every use!) and finally 1 patient next to the nurses desk.

This means that whilst waiting for one's turn, one can see the scan pictures on the nurses' computers (3 screens) as well as the name and details of person in the scan. One can also see the person, in the scan, in their hospital gown.

In my opinion there was absolutely no concern from the staff for confidentiality, dignity or privacy. They were literally moving people one after the other like sheep! 

I was very fortunate that my scan was only for a limb so did not need to undress, but still, at least 2 other patients have seen by details and my scans...

Not good at all ! The lack of confidentiality awareness is very disturbing and shocking!

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Responses

Response from Croydon Health Services NHS Trust 3 years ago
Submitted on 08/12/2020 at 10:41
Published on Care Opinion at 10:41


Dear Patient

Thank you for taking the time to send through your feedback and observations. We fully appreciate your concern and will be sharing the information you have provided to the relevant teams.

If you would like to give further details or would like to speak with the Trust's patient experience team please write to CH-TR.PALS@nhs.net and a member of the team will get back to you.

Kind Regards

Patient Experience Team

Croydon Health Services

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