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"Croydon GP hub - the way this place is managed is…"

About: East Croydon Medical Centre

I need to stress that this is a review of the GP Hub behind the main building and not the regular GP surgery here. Daughter had abscess removal under general anaesthetic last month, was told it would need repacking every 48 hours probably for a few weeks. GP currently under COVID restrictions so could only oblige with one appointment every two weeks or so, so went to walk in centre instead. This was fine for the first three weeks or so after which they refused to treat my daughter any more saying she had been there too many times! We did explain the GP situation every time she went but they still kicked her out. They also had the cheek to say she was using too many resources - by which they meant dressings. Shot them straight down in flames over that as every time we provided our own supplies. Typical though to bring it all back to money. Can't speak highly enough of the nursing staff there, they were great but the way this place is managed is ridiculous.

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Responses

Response from East Croydon Medical Centre 2 years ago
East Croydon Medical Centre
Submitted on 10/08/2021 at 02:11
Published on nhs.uk at 10:57


Thank you for taking the time to share your experiences of using the GP Hub in Croydon. As we are not that service we cannot comment however i would suggest you contact the GP hub team to discuss your complaint further croydongphub.co.uk

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