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"Great under pressure."

About: Queen Elizabeth The Queen Mother Hospital

On Saturday evening 7/11/20 my great grandson to whom we are Special Guardians started to vomit and complained of severe stomach pains. We took him to QEQM A&E arriving just past midnight.From that time onwards he received nothing but the best care possible. At nine years old he has no liking for blood being taken and put up mild resistance which was treated with tolerance and good humour. Following examinations he was sent home to return in 48 hours for further tests. On the next visit he was again treated with the utmost care.The whole experience showed the NHS in the best possible light. The night staff despite being very busy still found time to treat him and his great grandmother with the the utmost respect and tender care. From start to finish he was treated as an individual not just another patient. Thank you to ALL the staff in A&E who are working under very trying circumstances. You are a bunch of wonderful people.

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Responses

Response from Tara Laybourne, Deputy Chief Nurse, Quality, East Kent Hospitals University NHS Foundation Trust 3 years ago
Tara Laybourne
Deputy Chief Nurse, Quality,
East Kent Hospitals University NHS Foundation Trust
Submitted on 16/11/2020 at 10:58
Published on Care Opinion at 10:58


Thank you for taking the time to share your experience from when you attended the ED at the QEQMH recently with your great grandson. It is always such a worrying time when a loved one is unwell and it was pleasing to read that you received the best care possible from the moment you arrived. We do hope that your grand son is now recovering. Please be assured that we will share you kind words with the Emergency Department and staff.

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