"Failed Patient care and consideration "

Day 1 Monday 26th

Called doctor held for 20 mins to be told call back at 2pm as the system doesn’t work during lunchtimes to book appt as they are locked out the system . I could not get through the rest of the day

Day 2 Set up online callback request received an email that I would receive a call by 630 next day ...

Day 3 No call received and surgery constantly engaged

Day 3 Set up another callback request online

Day 4 rec callback. Sent pics through at request of doctor for a diagnosis etc

Day 5

Text received by doctor at 9am to say prescription sent to pharmacy

Day 5 9.30’ Called pharmacy to check ...no prescription

Tried to call doctors constantly engaged

Pharmacist offered to chased up with doctors. Pharmacy advised not received,

Doctors receptionists called due to pharmacy contact to say prescription had not been signed by doctor and hadn’t been sent.

Requested urgent follow up for doc to sign and why had I rec text to say had been sent receptionist was dismissive and would not confirm this would be done urgently.

15.03pm five days later still waiting

Called pharmacy prescription still not through

Called doctors 3 times constantly engaged then got through and held with no response

I still don’t have my prescription at 16.55

Called doctors at 17.01 engaged . Called again held for 10 mins with no signs of response .

This was eventually sent to pharmacy prior to 18:00.

Doctors have a duty of care and this surgery is failing miserably . This incident isn’t about resources available this is about attitude miscommunication and poor management. In the current environment this simply can’t be allowed to continue.

Everyone has the right under government guidelines to have adequate GP cover. The telephone lines should be open all day to take appointments . To be told to call back a 2pm after holding for 30 minutes is ludicrous.